What is aws enterprise support?

Steve Rastall (Founder & CEO) 21-Jul-2023 09:01:00

AWS support

AWS Enterprise Support is a packaged service from Amazon that offers businesses the tools and assistance they need to maximise the potential of their cloud infrastructure, but it can come with a hefty price tag.

In this blog post, we will look into what AWS Enterprise Support offers and explore its benefits and our alternative CloudOps cloud management & support service.

Understanding AWS Enterprise Support:

AWS Enterprise Support is a premium support offering designed specifically for businesses with mission-critical workloads running on the AWS cloud platform. It goes beyond the standard AWS Basic Support and offers a range of features to help organisations achieve their desired outcomes and maintain operational excellence.

Key Features and Benefits:

Access to Technical Account Managers (TAMs): Access to specialised Technical Account Managers is one of the main benefits of AWS Enterprise Support. TAMs serve as dependable consultants, collaborating closely with enterprises to comprehend their objectives, resolve problems, and offer tailored advice. To guarantee that organisations can efficiently optimise their AWS resources, they provide architectural evaluations, operational best practise, and proactive monitoring.
Rapid Response and 24/7 Support: With AWS Enterprise Support, businesses receive fast response times, including access to technical experts around the clock. This ensures timely assistance during critical incidents, minimizing downtime and maintaining uninterrupted operations.
Infrastructure Event Management: The Enterprise Support team collaborates with businesses to proactively identify and manage potential infrastructure events. This includes conducting regular health checks, performance reviews, and root cause analysis to prevent and mitigate issues before they impact business operations.
Trusted Advisor and Cost Optimization: AWS Enterprise Support includes access to the Trusted Advisor tool, which provides recommendations to improve security, reliability, performance, and cost optimization. This helps businesses maximize the value of their AWS investments while reducing unnecessary expenses.
Training and Enablement: AWS Enterprise Support offers various training resources and programs to enhance the skills and knowledge of businesses' technical teams. This empowers organizations to independently resolve issues, leverage new AWS services, and optimize their cloud infrastructure efficiently.

AWS Enterprise Support is a comprehensive and valuable service for businesses that rely on AWS for their critical workloads. From dedicated Technical Account Managers to 24/7 support and proactive monitoring, it offers a range of features that empower organisations to leverage the full potential of the AWS cloud platform.

AWS Enterprise Support Alternative: CloudOps

CloudOps is a compelling alternative to traditional AWS Enterprise Support, offering businesses access to essential enterprise-level support features at an affordable price that is not linked to a percentage of your cloud spend.

As an AWS Partner, IG CloudOps combines its expertise in cloud architecture and operations with a customer-centric approach to deliver high-quality support services. With CloudOps (our unified cloud management platform), businesses can enjoy benefits such as dedicated Technical Account Managers, 24/7 assisted support, infrastructure event management with auto-heal capabilities, and cost optimisation recommendations, all without the burden of escalating costs tied to their AWS usage. This cost-effective solution allows your business to receive comprehensive managed AWS support while maintaining predictable expenses, making it an attractive option for businesses seeking to maximise their AWS investments without compromising on service quality.

CloudOps offers a comprehensive suite of features, support, and resources that enable organisations to maximize their AWS investments and drive their digital transformation journey forward. Speak to a member of our AWS team today.

Or take a test drive and see how CloudOps can support your team.