What to do When AWS Basic support Just Isn’t Enough

Dan Jones (Product Sales Lead) 15-Nov-2022 09:45:00

Azure Managed Cloud Service

Basic AWS support is never enough.

Let's take a look at what you are missing out on, and the potential problems a basic only approach can give you.

AWS Support does not include access to AWS Experts

AWS basic support only gives you access to AWS support staff. This doesn't give you access to experts that you can get feedback from, it's very much a break / fix approach with a ticketing system.

You may find yourself struggling to handle difficult issues on your own if you do not have access to AWS Experts. Or trying to make decisions about new business requirements without having the full picture.

24/7 support is not included

AWS basic support only provides you with support during business hours. This means you are only covered from 9 am to 5 pm or equivalent working day in your region.

This can be a major problem for businesses that rely on AWS for mission-critical applications. If you do not have 24/7 support, you can't get anything fixed when it is reported out of hours.

AWS Support does not include phone support

AWS basic support only provides you with email and chat support. You will not be able to get help from AWS support staff over the phone.

How do I resolve this?

AWS basic support is not enough. You need an AWS support plan that gives you access to AWS Experts, 24/7 support, phone support, and on-demand support and automates your cloud management without multiple tools/services to add on and set up. Without these features, you may find yourself struggling to solve critical issues with your AWS account.

You could take a higher-level AWS support plan but the cost of these quickly escalate and you need multiple add-on services to manage your cloud infrastructure.

CloudOps provides unified cloud management by bringing together a set of best of breed tools under one cloud management portal. To see the full capabilities of CloudOps as a cloud management solution, get CloudOps starter for free, and sign up here.

Or if you want to find out more about comparing AWS support plans then read our article on the subject here.